Question 1

1. What models does Locktown offer?

Accepted Answer

We offer two options :Corporate/large group model – Ideal for team building, events or celebrations with up to 60 people . We deliver the box, set it up on site and provide a professional game master .Self-rental model – For small groups of 2–4 players . You pick up the box yourself, play independently, and return it after 24 hours.

Question 2

2. Which model is suitable for whom?

Accepted Answer

Self-rental model: Perfect for small groups (2-4 people), e.g. friends or families who want to play flexibly and in peace.Corporate/large group model: Ideal for team events, club celebrations, birthdays or trade fairs where a moderated game session is intended to inspire many participants in a short time.

Question 3

3. How long can I rent the Locktown crate?

Accepted Answer

The rental period is 24 hours from the selected pick-up time. Example: Pick-up on Tuesday at 3:00 PM → Return on Wednesday by 3:00 PM. For corporate/large group bookings, the playing time depends on the booked event duration (usually 1.5–2 hours on site).

Question 4

4. When can I pick up the box?

Accepted Answer

Pick-ups for the self-rental model are possible daily between 9:00 AM and 1:00 PM . You choose the exact time when booking.For the company/large group model, we will arrange the time individually with you.

Question 5

5. How does the return process work?

Accepted Answer

The box must be returned to the same location as the pick-up point – within the 24-hour rental period. Please return the box complete and in its original condition.With the supervised model, we take the box back with us directly after the event.

Question 6

6. Where do I pick up the box?

Accepted Answer

Pick-up takes place in 1080 Vienna. You will receive the exact location in your booking confirmation.

Question 7

7. Can I have the box delivered?

Accepted Answer

Yes!Self-rental model: Delivery by cargo bike within Vienna is possible for an extra charge.Corporate/large group model: Delivery and collection are already included in the price.

Question 8

8. How much does the rent cost?

Accepted Answer

Self-rental model (2-4 players): €74.99 for 24 hours.Corporate/large group model (up to 60 players, with supervision): Price on request, depending on duration, number of participants and location.

Question 9

9. How many boxes are there?

Accepted Answer

Each Locktown crate is only available once at a time . Once a slot is booked, that time period is automatically blocked for others.

Question 10

10. Can I cancel the booking?

Accepted Answer

Self-rental: Free of charge up to 48 hours before the start of the rental period, after which a 50% cancellation fee applies.Corporate/large group model: Cancellation conditions by individual agreement.In case of no-show, the full amount will be charged.

Question 11

11. What happens if something is damaged or missing?

Accepted Answer

First of all: stay calm. They are objects, not people!However, we must charge for the cost of restoration in case of willful damage or loss.In the supervised model, we take over the supervision – damages are very rare here.

Question 12

12. Which age groups can participate?

Accepted Answer

Recommended for ages 14 and up. Adult accompaniment is recommended for younger participants.

Question 13

13. What are the transport dimensions of a box and how heavy is it?

Accepted Answer

More information will follow. If urgently needed, please contact me immediately.

FRAGEN & ANTWORTEN

FAQs